Shipping times can vary depending on shipping location and distance from major cities. Please refer to the below chart for more information on fee’s and timing:
If you are viewing the below table on your mobile, we recommend turning it horizontally to read the table correctly.
Please note - Shipping estimates exclude weekends and public holidays. During mid and end of season sale periods, please allow additional time to receive your order. Delays experienced by shipping couriers, credit card verification processes, customs holds, holidays & other external third parties are outside of our control. If you are located in the USA or Canada and want to receive your order before Christmas, we recommend ordering no later than 3pm EST Monday 16th December for pre Christmas and NYE delivery.
When will my order ship?
We make every effort to ship all orders received by 8pm US EST on the same day. Orders placed after 8pm US EST, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched.
Do you ship to PO Boxes or Parcel Lockers?
We do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
Will I have to pay Duties and Taxes?
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
New Zealand: https://www.customs.govt.nz/personal/online-shopping/
Why are prices in my cart displayed in USD if I selected another currency?
Prices displayed in non-USD currencies are approximate conversions only. These may fluctuate based on fees charged by your financial institution and conversion rates. The price of an item will change to USD at checkout from your cart and you will be charged in USD. This order total will be converted by your bank at the time of purchase using their exchange rate, and any processing fees you are subject to in regards to international transactions will be charged to you separately by your bank.
Will my package require a signature on delivery?
All orders shipped out via UPS Express will require a signature on delivery, however you may receive an SMS from UPS asking you if you'd prefer your parcel to be left unattended (this is referred to as 'authority to leave'). If you do not respond to this SMS and delivery is attempted while no one is home, the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please note, if you elect for authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel, therefore we do not recommend changing your delivery method from our signature service when contacted by UPS unless you are happy to risk leaving your parcel unattended.
To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes.
If you're having trouble tracking your parcel, please refer to the following website: https://www.17track.net/en
I pre-ordered a style, when will it be delivered?
If you order a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.